Refund policy
Shipping
We offer fast, reliable shipping to ensure your Nour hijabs arrive safely and promptly. Orders are carefully packaged to maintain quality and elegance.
- Processing Time: 1–3 business days
- Standard Shipping: 5–10 business days (depending on location)
- Express Shipping: 2–5 business days (where available)
Returns & Exchanges
Your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns or exchanges within 7 days of delivery.
To be eligible for a return:
- Items must be unworn, unused, and in original packaging with tags
- A receipt or proof of purchase is required
To start a return, contact us at shopsbynour@gmail.com.
Returns must be approved before being sent. Items sent without requesting a return will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exchanges
The fastest way to get a different item is to return your original item. Once the return is accepted, you can place a new order.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personalized or custom products
If you’re unsure, feel free to contact us.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
- If approved, refunds are processed within 5–7 business days
- Refunds are issued to your original payment method
- Please allow additional time for your bank or credit card provider to process the refund
If more than 15 business days have passed after approval, contact us at shopsbynour@gmail.com.
Experience the ease of shopping with confidence because Nour is as thoughtful in service as it is in design. ✨